Directorate of Public Grievances in Central Government Ministries/Departments

The Government of India, in its efforts to provide more responsive and citizen-friendly services to the public, has set up a Public Grievance Redress Machinery in each of its Ministries / Departments. A senior officer has been designated as Director of Grievances in each of these Ministries/Departments. The designated officer will generally be available for meeting complaints from 1000 hours to 1300 hours every wednesday. Complaints are advised to address their grievances to the designated officer. These officers have been vested with the powers to call for files / papers relating to public grievances in cases in which a decision is pending for more than three months and take a decision with the approval of the Secretary/Head of the Department of the
Ministry/Department concerned. Members of Public may send their grievances to the Director of Grievances of the concerned Ministry/Department of redress.

Since the public grievances are redressed in a decentralized manner, it is requested that the grievances may first be taken up with the Ministry/Department concerned. In case the grievance is not redressed within the prescribed time frame, only then the same may be sent to the Department of Administrative Reforms & Public Grievances.

The address of specific Ministry of the Government of India and of its concerned Department, to which the grievance has to be sent, can be secured by writing to the

Director, Directorate of Public Grievances (Cabinet Secretariat),
Sardar Patel Bhawan,
Sansad Marg,
New Delhi-110001 
Phone No : 23364875, 
Fax: : 23388430.
Website : http://darpg.nic.in.